The entity implemented the virtual and telephone assistance strategy in response to the COVID-19 pandemic, which makes it impossible to provide service at regional victim assistance points and centers.

The victims of  Vichada department have welcomed the strategy of attention through non-contact channels, implemented by the Victims Unit as a contingency in the face of the COVID-19 pandemic and according to the records, last August, there were 900 victims who came to the services of the entity.

According to the report of  Territorial Meta-Llanos Orientales, users communicated their requests and concerns and procedures through the email servicioalciudadano@unidadvictimas.gov.co, and the cell lines 3216571381 and 3112173.

The territorial director of the Unit in this region of the country, Carlos Pardo Alezones, stressed that the number has been increasing since the pandemic began. "That means that, for the victims, as well as for the entity, life prevails", he said.

Pardo also thanked the officials of the Unit for the commitment shown over more than six months of health emergency, in which "they have not given pause to the noble work they are doing".

Within the framework of this contingency, the Unit enabled other channels such as the national hotline 018000911119; the line (+51) 4261111; SMS chat from any cell phone to code 87305, and chat and video call from Monday to Friday, from 7:00 a.m. m. at 5:00 p.m. through the official website www.unidadvictimas.gov.co.

(End/CAA/AMA/LMY)