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  All citizens without the need of intermediaries can present their demands, complaints, claims and suggestions in a FREE way through the following means:
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- Administrative Site
  Calle 16 #6-66 Edificio Avianca - Piso 19, 21, 32
  Commutador: (601) 7969150
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Formato Base General

Sede administrativa: Carrera 85D No. 46A - 65, Complejo logístico San Cayetano. Conmutador: 7965150.
Ventanilla única de radicación
Bogotá: Carrera 3 # 19-45.
Medellín: Carrera 52 No.51 A-23 segundo piso Edificio Antiguo Colseguros.
Horario: 8:00 a.m. a 4:00 p.m.
notificaciones.juridicauariv@unidadvictimas.gov.co

Teléfono conmutador:
+57 (601) 426 11 11.

Correo institucional:
servicioalciudadano@unidadvictimas.gov.co

Notificaciones judiciales:
notificaciones.juridicauariv@unidadvictimas.gov.co

Horario de atención:

Lunes a viernes.
Ventanilla única: 08:00 a.m. - 04:00 p.m.

Customer service hours: Monday to Friday 7:00 a.m. - 9:00 p.m. | Saturday 7:00 a.m. - 5:00 p.m.

Customer service hours: Monday to Friday 8:00 a.m. - 4:00 p.m.

Formato Base General