Through non-face-to-face channels, the entity addressed Humanitarian Assistance issues, and reparation and registry novelties, among others.Through non-face-to-face channels, the entity addressed Humanitarian Assistance issues, and reparation and registry novelties, among others.

In order to guarantee victims assistance, since the State of Economic, Social and Ecological Emergency was decreed throughout the national territory on March 17th, 2020, the Unit for the Victims strengthened the telephone and virtual attention channels with regional and national phone lines, phone self-consultation, phone mailbox, outbound, free SMS from the website or mobile, chatbot, “Unidad en Linea”, fax and network support.

According to a report, on February 15th, 2021, the entity has received 16,465,675 requests from 4,796,292 victims through non-face-to-face attention channels.

3,342,664 relate to general Humanitarian Assistance issues; 3,729,773 with repair issues; 1,957,552 about new data for the administrative register and, finally, another 6,710,401 requests. It is worth noting that a person can make several requests through the different service channels.

Regarding applications evaluation for the Single Victims Registry (RUV in its Spanish acronym), these are made through individual or massive events. According to the fortnightly report, the registrations assessment for the RUV by individual events revealed the following: 48,185 requests were attended, including 96,152 victims, and 368 for massive events, which corresponds to 65,848 victims and gives a total of 162,000 users served.

Attention channels

The Unit has strengthened electronic, phone and virtual channels to guarantee continuity in the victims’ assistance. For this reason, and complying with biosafety standards, one hundred percent of the call center was installed from each of the counselors’ home, this was done to continue the aid provided by the Unit.

People can call at 018000 911119 and 426 1111 in Bogota; mailbox service and phone consultation, chatbot, SMS text message to 87305, email unidadenlinea@unidadvictimas.gov.co and web chat on the web page [http: //www.unidadvictimas.gov.co.%20%20%20 % 20% 20 /] www.unidadvictimas.gov

All services operate Monday through Friday from 7:00 am to 9:00 pm, and Saturdays from 7:00 am to 5:00 pm.

(End/DFM/CMC/COG/RAM)In order to guarantee victims assistance, since the State of Economic, Social and Ecological Emergency was decreed throughout the national territory on March 17th, 2020, the Unit for the Victims strengthened the telephone and virtual attention channels with regional and national phone lines, phone self-consultation, phone mailbox, outbound, free SMS from the website or mobile, chatbot, “Unidad en Linea”, fax and network support.

According to a report, on February 15th, 2021, the entity has received 16,465,675 requests from 4,796,292 victims through non-face-to-face attention channels.

3,342,664 relate to general Humanitarian Assistance issues; 3,729,773 with repair issues; 1,957,552 about new data for the administrative register and, finally, another 6,710,401 requests. It is worth noting that a person can make several requests through the different service channels.

Regarding applications evaluation for the Single Victims Registry (RUV in its Spanish acronym), these are made through individual or massive events. According to the fortnightly report, the registrations assessment for the RUV by individual events revealed the following: 48,185 requests were attended, including 96,152 victims, and 368 for massive events, which corresponds to 65,848 victims and gives a total of 162,000 users served.

Attention channels

The Unit has strengthened electronic, phone and virtual channels to guarantee continuity in the victims’ assistance. For this reason, and complying with biosafety standards, one hundred percent of the call center was installed from each of the counselors’ home, this was done to continue the aid provided by the Unit.

People can call at 018000 911119 and 426 1111 in Bogota; mailbox service and phone consultation, chatbot, SMS text message to 87305, email unidadenlinea@unidadvictimas.gov.co and web chat on the web page [http: //www.unidadvictimas.gov.co.%20%20%20 % 20% 20 /] www.unidadvictimas.gov

All services operate Monday through Friday from 7:00 am to 9:00 pm, and Saturdays from 7:00 am to 5:00 pm.

(End/DFM/CMC/COG/RAM)