Users can call 5240050 and 3154178793 at the times established by the entity to provide guidance to the population surviving the conflict.

The Victims Unit has as of Monday two special lines for Users of the Regional Center for Attention to Victims of Cali, through which they will be attended for advice and procedures with the entity, free of charge: 5240050 and 3154178793.

With these lines, virtual assistance to the victim population of this city is reinforced, since the regional center in the capital of Valle is temporarily closed given the measures adopted at the national level to prevent the spread of COVID -19.

According to Luz Adriana Toro Vélez, Valle del Cauca territorial director of the Victims Unit, “notifiers and counselors work from home responding to the needs of our community, attending at 7:00 a.m. at 12:00 m. and from 1:00 p.m. at 5:00 p.m.”

The official recalled that there are also special lines for other municipalities in Valle and their areas of influence:

• Palmira: 318 3797686
• Buga: 3215123309
• Tuluá: 3177092944 and 3165889748
• Cartago: 3166546936 and 3216548432
• Buenaventura: 3128912114 and 3128912118.

The victim community can also access the services through the following channels:

National line: 018000911119 and in Bogotá: (1) 4261111. Email: servicioalciudadano@unidadvictimas.gov.co, (to file complaints, requests or claims). Through the website: www.unidadvictimas.gov.co.

Text message: Through a text message by cell phone, you can consult the code 87305, at no cost.

(End/LJA/CMC/LMY)